In cases of queries related to the cancellation of Orders/Refunds/Returns the Customer should directly contact the Merchant and follow instructions as specified in the return/refund/cancellation policy on the Merchant Website. Please note that since S2Pay is a payment gateway, S2Pay only facilitates online payments for Merchants. S2Pay does not handle shipping or order dispatch.
In cases of failed transactions, an order not generated at the time of transaction on Merchant’s Website or refund is initiated, then the Customer should get the credit in its bank account within 5-7 business days. In case the Customer has not received the amount, the Customer has to contact the Merchant for further details, as the refunds are initiated from Merchant’s end.
In case the Merchant declines to process the refund to the Customer for cases where services/products were not delivered by the Merchant, the Customer may contact S2Pay for resolution on the same.